Privacy Policy
How Med-Cop collects, uses, stores and protects personal information when you use this website or contact us.
1. Who We Are
Med-Cop provides information and enquiry support relating to clinical and medical negligence services. For the purposes of UK data protection law, Med-Cop is responsible for the personal information described in this policy where it determines how and why that information is used.
Our contact address is 13-15 Claremont, Bradford, West Yorkshire, BD7 1BG. You can contact us at info@med-cop.co.uk.
2. Information We Collect
We may collect information you provide when completing a form, calling, emailing or otherwise contacting us. This can include your name, contact details, treatment information, a description of what happened and any documents you choose to provide.
Because clinical negligence enquiries concern healthcare, information you provide may include health data and other sensitive information. Please provide only what is reasonably necessary for us to understand your enquiry at the initial stage.
We may also collect technical information such as your IP address, browser, device type, pages viewed, referring website and cookie preferences.
3. How We Use Personal Information
- To respond to your enquiry and understand the assistance you are seeking.
- To carry out an initial assessment and explain possible next steps.
- To communicate with you and maintain appropriate records.
- To operate, secure and improve our website and services.
- To meet legal, regulatory, insurance and professional obligations.
- To establish, exercise or defend legal claims where necessary.
We do not sell personal information.
4. Our Legal Bases
Depending on the circumstances, we may rely on your consent, steps taken at your request before entering a contract, performance of a contract, compliance with a legal obligation, legitimate interests, or the establishment, exercise or defence of legal claims.
Where special category information such as health data is involved, we use it only where an additional condition under UK data protection law applies.
6. International Transfers
If a service provider processes information outside the United Kingdom, we take reasonable steps to ensure that an approved transfer mechanism and suitable safeguards are in place where required.
7. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, regulatory, insurance and record-keeping requirements. Retention periods vary depending on whether an enquiry proceeds and the nature of the information.
8. Security
We use reasonable technical and organisational measures designed to protect information from accidental loss, unauthorised access, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure.
9. Your Data Protection Rights
Subject to the law and any applicable exemptions, you may have rights to request access, correction, deletion, restriction, objection, portability and withdrawal of consent. You can exercise a right by contacting us.
You may also complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the opportunity to address your concern first.
10. Cookies
Our website may use necessary, preference, analytics and marketing technologies. Please read our Cookie Policy for further information and available controls.
11. Contact Us
For privacy enquiries, contact info@med-cop.co.uk or write to Med-Cop, 13-15 Claremont, Bradford, West Yorkshire, BD7 1BG.
12. Changes to This Policy
We may update this policy to reflect changes in our services, legal requirements or website practices. The latest version will be published on this page with its updated date.